FAQs
Frequently Asked Questions
Ordering
How can I place an order?
Order online at supermed.uk, call us on 020 3002 6651, or email [email protected]. For larger equipment and installations, request a quotation and we will prepare it for you.
Can I order over the phone?
Yes. Our customer service team will help you find the right product and place your order. Lines are open Monday to Friday, 9:00am to 5:00pm.
What are your payment terms?
Payment is due within 7 days of a pro-forma invoice. Verified account customers have 30-day terms. Card payments by business customers carry a 2.5% processing fee. See our Terms and Conditions of Sale for full details.
Spare parts
How do I order dental spare parts?
Search our website for the part you need. Having the part number to hand is the best way to make sure you order the correct item. We supply parts for all major brands, wherever you bought your equipment.
What if I don't know the part number?
Search using the equipment brand, the model number or a description of the part. If you are still unsure, send us a photo and the model details and our team will identify it for you.
How do I know a spare part is compatible with my equipment?
Check the equipment’s user manual or contact the manufacturer. If you are unsure, our customer service and technical team will confirm compatibility before you order.
Implants and clinical products
Which implant systems do you supply?
SuperMed supplies Dentium implant systems in the UK and Ireland, including SuperLine II, Implantium II and Bright Implant, with prosthetic components, surgical kits and instruments.
Can I borrow a surgical kit?
Yes, surgical kit loans are available to practices getting started with Dentium. Loaned kits must be returned by a tracked and insured courier. Contact us to arrange a loan.
Do you supply bone graft materials?
Yes. SuperMed holds exclusive UK and Ireland distribution rights for Bioceramed synthetic bone augmentation materials, and also supplies Dentium regenerative products.
Delivery
How quickly will my order arrive?
Orders placed before 2:00pm UK time are usually processed the same Business Day. Standard UK mainland delivery is from the next Business Day. See our Delivery Policy for other destinations and charges.
Do you deliver outside the UK?
Yes, we deliver to Ireland, Europe and the rest of the world. International delivery times and charges are shown in our Delivery Policy and at checkout.
Returns
Can I return an item?
Yes, under the conditions in our Return and Refund Policy. Faulty or incorrect items must be reported within 5 days. Returns by business customers for ordering errors carry a 25% restocking charge. Consumers have a 14-day right to cancel.
How do I start a return?
Email [email protected] with your order number, the items and the reason for return. We will send you a Goods Return number.
Service and installation
Do you install equipment?
Yes. Our engineers install and commission dental units, CBCT systems, suction and compressed-air systems, and other equipment.
How much does a service visit cost?
A call-out charge of £100 covers travel and the first 30 minutes on site. Further labour is £90 per hour, in 30-minute increments. We send you a written estimate before an engineer is booked.
How do I request a service visit?
Use the Call for Service form on our website, call 020 3002 6651 or email [email protected].